Urgent: Missing Purchase Record for RankMath Pro

#1023272
  • Resolved Anonymous

    5 months, 1 week ago

    Rank Math free

    Hi,
    I purchased RankMath Pro version yesterday, using the email address c***@p************. After I successfully purchased it, I returned to RankMath to check the biling, but found that there was no purchase record. I tried to choose to change the payment method, but after giving the email address, I did not receive any message in my email.

    Please reply as soon as possible, thank you.

    Warm regards,
    PriooCare Malaysia

Viewing 1 replies (of 1 total)
  • Jeremy

    5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    If you can’t locate the receipt, you may share the last 4 digits of the card you used to purchase the plan in the Sensitive Data section of this ticket.

    Looking forward to helping you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Urgent: Missing Purchase Record for RankMath Pro’ is closed to new replies.