Request for Cancellation of Duplicate Payments Due to PayPal Technical Error

#1022714
  • Resolved tucarcasa favorita

    5 months, 1 week ago

    Rank Math free

    Hello Rank Math team,

    I hope you’re doing well. I am writing to inform you of a billing issue I experienced during my recent purchase.

    When I initially attempted to pay via PayPal, I encountered repeated errors and was unsure if the transaction had been completed. As a result, I retried the process twice with PayPal and eventually decided to proceed with my credit card, which worked successfully.

    After reviewing my account, I noticed that multiple payments have been registered, even though I only need one subscription. Please:

    Cancel and refund the two PayPal transactions

    Keep active only the payment made via credit card

    Ensure I am not charged extra due to this issue, as it was caused by a technical error on your checkout page

    I kindly request that no additional charges are applied, as the duplicate payments were not intentional. I appreciate your support and understanding in resolving this as soon as possible.

    Thank you in advance.

    Best regards,
    Sergio Haring

Viewing 1 replies (of 1 total)
  • Princess

    5 months, 1 week ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    RankBot

    4 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Request for Cancellation of Duplicate Payments Due to PayPal Technical Error’ is closed to new replies.