Page Author Unable to Edit SEO Snippets

#102250
  • Resolved Channing Hall

    4 years, 1 month ago

    Rank Math free

    Hi There,

    I’m experiencing the following error/suspicious behavior:

    One of the Admin users on our site is unable to edit the SEO snippet on pages they have authored. The SEO options function normally up until the point when you enter text into the meta description box. Once another user edits the page, however, the original Admin user is then able to edit the SEO snippet with no issue.

    Upon looking into this issue internally, we were unable to recreate it with a fresh Admin user for pages the same account authored or was editing.

    Any ideas as to why this is happening and/or how we can fix it?

    Thanks!

Viewing 1 replies (of 1 total)
  • Jitendraa

    4 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    You need to make sure you have selected the user roles correctly for your authors so that they can use Rank Math without any issues and you also won’t face any such issues mentioned above in the future.

    https://rankmath.com/kb/role-manager/

    Hope that helps. Thank you.​​​​​

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Page Author Unable to Edit SEO Snippets’ is closed to new replies.