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Hello, I subscribed the free trial for Content AI Creator 131,88 US$ × 1 and I didn’t know that it would renovate automatically. So i would like the refund for this platform as I don’t use it or need it, please.
We only wanted the subscription for Rank Math Business 299,88 US$ × 1.
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Hello,
Sorry for the confusion.
Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:
We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.
You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription→ Here is a guide on how to cancel your Content AI Trial
With that being said, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
We are continuously improving our products, so we request you to check back to see if we might have something relevant to your needs.
As for the update of your invoice, please note that all the invoice information is controlled by FastSpring.com, our official payment provider so if you need to change/update any billing information on your invoice, please get in touch with our payment provider, FastSpring, and they will assist you with that.
You can use the following contact form:
https://fastspring.com/consumer-support-form/tax-vat-gst/Don’t hesitate to get in touch with us if you have any other questions.
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