Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please confirm that the WordPress Address (URL) and Site Address (URL) are the same in WordPress Dashboard > Settings > General. Both need to be the same for the Plugin to function properly.
If they are already showing the same, then add this filter to your website:
/**
* Filter whether we need to check for URL mismatch or not.
*/
add_filter( 'rank_math/registration/do_url_check', '__return_false' );
Here’s how you can add the filter: https://rankmath.com/kb/wordpress-hooks-actions-filters/
Once done, please clear your website’s cache, and reconnect your Rank Math account one more time.
Let us know how this goes.
These steps have already been done in the past. I have already confirmed that the url’s are the same. They told me to add the filter anyways, which I did. It is not a permanent solution as I mentioned. This has happened at least 5x.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have sent log in credentials
Following up on status of this?
Hello,
We deeply apologize for the unexpected delay in response. This ticket has been stuck in our drafts section for some reason.
We tried to check your websites, but the temporary login URL you shared has expired and is getting redirected to the homepage.
Please renew and extend the login to at least 3 days, and share this in the sensitive data section so we can check the issue further.
Looking forward to helping you.
Thank you.
It was originally set to expire after a week but you did not get to it in time. It has been updated to another week as of today. Please try to get to it before it expires again. Log in remains the same.
Hello,
It seems that the data encryption is not working correctly, and to fix that, you would need to follow the steps here: https://rankmath.com/kb/fix-automatic-update-unavailable-for-this-plugin/#disable-sensitive-data-encryption
Let us know how it goes. Looking forward to helping you.
Thank you.
I do not have rank-math.php listed under my theme filter editor? I was also under the impression that I should not change the info here as it can potentially cause big issues.
Hello,
You will need to create the rank-math.php file in your active theme’s folder.
Here’s how you can add a filter/hook to your WordPress site: https://rankmath.com/kb/wordpress-hooks-actions-filters/
Let us know how it goes. Looking forward to helping you.
Thank you.
I have code snippet plug in and added the coding from earlier. Not sure how to test if it works. Again, when i checked under Rank Math, it had been disconnected so I reconnected after the coding was activated. How can i test to confirm this iwll work? It happens too frequently. I am getting really aggravated after all the work and hours upon hours I’ve done to set this up and so far have not seen any benefit whatsoever. Only more work.
Hello,
We deeply apologize for the inconvenience.
Kindly observe if the connection still fails after applying the code. If it does, let us know here and we’ll debug the issue further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
