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Hello

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

1. Ensure that you are logged in to your paid account:
https://rankmath.com/my-account/edit-account/​

2. Disconnect and reconnect your account from inside WordPress:

3. Please go through this video tutorial that shows you how to get started with your PRO license: https://www.youtube.com/embed/nCDe67K_3rA

Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
https://rankmath.com/my-account/

and ensure that you are using the latest built:
https://rankmath.com/changelog/

4.You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

5. If that does not help, then, please record a video screencast using a tool like Loom and share that along with your WordPress login details by editing the first post on this ticket and adding that information in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.