Hello,
Sorry, but since your previous Rank Math PRO has been refunded and canceled, we are no longer able to re-activate it.
Please purchase a new plan from here if you wish to continue using the PRO features.
Don’t worry, all your previous Rank Math settings will remain upon purchasing a new plan.
Don’t hesitate to get in touch with us if you have any other questions.
Hi Thank you for that advice.
1. I have tried to repurchase the Rank Math Pro using my (different) credit card, but it is not allowing me to move forward. It gives me the following notice: “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
2. I also have another payment coming up- Content AI starter. I went to update the payment option with the proper credit card. Again, it is also showing ”
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
The credit card I used in the begining is longer valid. We don’t use this card. That is why I’m updating the cc information to new.
So I need to repurchase Rank Math Pro and pay for Content Ai. Both requires updating payment info.
Hello,
You can follow the steps illustrated in this tutorial to update your payment method: https://rankmath.com/kb/update-change-payment-method/#default-payment-method
Don’t hesitate to get in touch if you require any further assistance.
Thank you for choosing Rank Math.
Hi. I don’t think you understand my issue. Where I tried to repurchase Rank Math Pro or update the payment information with new cc, it is giving me the following notice
“We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
I think it is a transactional error at the point of purchase. Please kindly looking into it and help me to add new cc. I have recurring cc payment coming Content Ai. I don’t want that to be cancelled because old cc is not valid.
Thank you
Hello,
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Don’t worry; none of your settings will be lost during the transition. Everything gets safely stored in your WordPress database, and the PRO will remain intact and activates back as soon as your subscription becomes active again.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello. I check marked everything you listed. But it continue to give me the same error remark. I used two different computers, logged on to RankMath attempted to make the payment. I continue to get the same error. The two credit cards are valid and I have been able to use them at multiple locations. So it confirms the issue is not with my cc.
I’m not happy with your services currently. please provide an email to your ceo so i can write to him directly
extremely unhappy with your service.
Manuja
Subject: Urgent: Payment Issue with Rank Math Pro Renewal
Attention: Mr. Nimit Kashyap, CEO, Rank Math
Dear Mr. Kashyap,
I am writing to express my disappointment with Rank Math’s customer service regarding a critical issue with my Rank Math Pro renewal. Last week, my wife mistakenly canceled a credit card payment, not recognizing it as the Rank Math renewal charge. Upon realizing the error, I contacted your support team, who advised me to update my credit card details. Unfortunately, your system does not accept my card, preventing me from reinstating my Rank Math Pro subscription. I face the same issue with an upcoming renewal, as the system continues to reject my attempts to update payment information.
Despite multiple emails to your support team, I have received only generic responses that fail to address or resolve the issue. My web administrator believes the erroneous cancellation may have flagged my account on a blacklist, causing these payment issues.
I am deeply frustrated, as I value Rank Math’s product but feel let down by the lack of genuine attention from your support team. In a competitive market, your company’s success relies not only on a strong product but also on exceptional customer service. I urge you to investigate this matter personally and ensure my account is restored promptly so I can continue using Rank Math Pro.
Please kindly resolve this issue at your earliest convenience.
Best Regards,
Manuja Ranasinghe
Hello,
Sorry about the experience you’re having. Please share the last 4 digits of the card you’re using to purchase the plan so we can check this from our end. You can share that information in the Sensitive Data section of this ticket.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
There was a card ending with those 4 digits that was charged on April 25th for the renewal but it’s under a completely different name and email address.
In order to verify the identity, you need to let us know the name on the card so we can verify it with the payment made and if they match we can pass the email information along.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
