Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We’ve checked your account, and it has already been upgraded.
You can download the PRO plugin on your account dashboard here:
https://rankmath.com/my-account/
To make the PRO version work, you will need both installed and activated at the same time. Then, reconnect it to your account.
Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Looking forward to helping you.
Hello,
We don’t see any double charge or second transaction in your account. If you believe that you have another charge on your account, it must be for a different account.
Please search and forward a receipt from FastSpring.com so we can locate your account.
Looking forward to helping you.
You charged me twice for same account, it’s on my PayPal. I’m looking right at it.
Hello,
We can only see one transaction on our end. You can see the same from here:
https://rankmath.com/my-account/subscriptions/?tab=payments
But we have escalated the concern with our Accounts team and they advised to wait and see if the charge ends up on your credit card statement.
If that happens, please email us at s******@r***********. Please attach a screenshot of the statement entry so they can check further.
We ask for your patience regarding this matter.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
