Hello,
Thank you so much for getting in touch, and we appreciate your interest in returning.
From the offer email we sent you, there should be a link to send you to the discounted price.
However, if that offer link has already expired, we can make an exception for you. Please proceed with purchasing the plan using the regular price and come back to us here so we can partially refund your purchase to match the offered pricing.
Looking forward to helping you with this one.
Hi Jeremy,
Thanks for getting back to me.
The original offer I received when I canceled included a permanent discounted price, not just a one-time refund or temporary deal. I’d really prefer to reactivate under that same structure, rather than paying full price upfront and hoping for a refund after.
Is it possible for you to send me a checkout link that reflects the original offer so I can subscribe again at that rate?
Appreciate your help and looking forward to your reply.
Cheers, Todd.
Hello,
We apologize but we cannot provide or generate a special link for you. To avail of the discount, you will need to make a purchase on our website and ping us here so we can refund the difference.
We cannot create a custom offer with that pricing.
When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hi Princess,
Thanks for letting me know.
I won’t move forward at full price, but if you ever do bring back the original lifetime discount offer, feel free to reach out. I’ve enjoyed using Rank Math since 2019 and would be happy to return under those terms.
Cheers,
Todd
Hello,
Sure, we will send you a discount link via email if we launch new exclusive discounts.
Stay tuned!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
