Request for Subscription Cancellation and Refund

#1017711
  • Resolved Julianderson Renepont

    5 months, 2 weeks ago

    Rank Math free

    Subject: Request for Subscription Cancellation and Refund

    Hello Rank Math Support Team,

    I recently purchased a subscription by mistake and would like to request the immediate cancellation and a full refund. I didn’t realize the plan was billed annually, and I intended to subscribe monthly.

    Here are my purchase details:
    Name: Julianderson Renepont
    Email: j*******************@g********
    Order Number: RANKMATH250421-7453-57201
    Purchase Date: 06/05/2025

    I’m still within the 30-day money-back guarantee period, so I kindly ask for your help in canceling the subscription and processing the refund.

    Thank you very much for your attention and support!

    Best regards,
    Julianderson Renepont

    Subject: Request for Subscription Cancellation and Refund

    Hello Rank Math Support Team,

    I recently purchased a subscription by mistake and would like to request the immediate cancellation and a full refund. I didn’t realize the plan was billed annually, and I intended to subscribe monthly.

    Here are my purchase details:
    Name: Julianderson Renepont
    Email: j*******************@g********
    Order Number: RANKMATH250421-7453-57201
    Purchase Date: 06/05/2025

    I’m still within the 30-day money-back guarantee period, so I kindly ask for your help in canceling the subscription and processing the refund.

    Thank you very much for your attention and support!

    Best regards,
    Julianderson Renepont

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    5 months, 2 weeks ago

    Hello,

    Thank you so much for getting in touch.

    We can see that our accounts team already replied to your email and processed a refund on your requested transaction. Kindly check that out.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    Julianderson Renepont

    5 months, 2 weeks ago

    Rank Math free

    Subject: Request for Subscription Cancellation and Refund

    Hello Rank Math Support Team,

    I recently purchased a subscription by mistake and would like to request the immediate cancellation and a full refund. I didn’t realize the plan was billed annually, and I intended to subscribe monthly.

    Here are my purchase details:
    Name: Julianderson Renepont
    Email: j*******************@g********
    Order Number: RANKMATH250421-7453-57201
    Purchase Date: 06/05/2025

    I’m still within the 30-day money-back guarantee period, so I kindly ask for your help in canceling the subscription and processing the refund.

    Thank you very much for your attention and support!

    Best regards,
    Julianderson Renepont

    Princess

    5 months, 2 weeks ago

    Hello,

    Kindly see this invoice for your reference.

    You can see the refunded amount under Refunds and Returns.

    https://rankmath.com/my-account/subscriptions/?tab=payments

    Lastly, you can check your account or call your bank to verify if the amount has been reversed.

    We ask for your patience regarding this matter.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

Viewing 3 replies - 1 through 3 (of 3 total)

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