Please see link=https://drive.google.com/drive/folders/1xjZdOr6f5ql7dzFZa8g4MFK-bzunIt4y
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see you’re using non-English characters on your image filename. We have recently seen some issues with the OG image where the file name is in non-English characters. For more details, you can check this URL: https://ke2b.com/en/facebooks-recent-changes-impacting-non-english-image-file-names-key-notices-for-webmasters/
You can try to change the image filename and after clearing your website cache, please check again.
Let us know how it goes. Looking forward to helping you.
Hi Team,
Thank you for your assistance.
I have set a featured image and added a Facebook-specific image in the Rank Math social tab. I have also scraped the post via Facebook Debugger, disabled Jetpack CDN, purged all caches (including Cloudflare), renamed the image filename using only English characters, and cleared my website cache again.
Despite doing all this, Facebook is still not showing the thumbnail when sharing the post.
check this URL:https://drive.google.com/file/d/17285RZWGYIuwMLTkM5CrsqnjqB4r3uep/view?usp=sharing
Could you please help me further with this issue?
Thanks again for your support!
Hello,
It appears you missed our prior response above.
It appears that the issue you’re experiencing with Facebook not displaying the thumbnail image when sharing your post may be related to the use of non-English characters in the image filename. Facebook has reported issues with crawling images that have non-English characters in their filenames, which can prevent the image from being displayed correctly.
To resolve this:
1. Rename the Image File: Change the image filename to use only English characters (e.g., image-name.jpg).
2. Upload the Renamed Image: After renaming the file, upload it again to your website.
3. Clear Caches: Ensure that you clear your website cache and any server-level caches, including Cloudflare, to ensure that the changes take effect.
4. Use Facebook Sharing Debugger: After making these changes, use the Facebook Sharing Debugger: https://developers.facebook.com/tools/debug/ to scrape your URL again. This will refresh Facebook’s cache and allow it to detect the updated image.
If you have a large number of images with non-English filenames, you may consider using a plugin to bulk rename the files. However, please be cautious when doing so to avoid any unintended issues.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
