SEO score recalculation does not work

#1016363
  • Resolved Keunyoung Kang
    Rank Math free

    I can see below messages when I start SEO score recalculation.

    [04:40:22] Starting SEO score recalculation
    [04:40:22] error

    Can you let me know what happened to my website?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Petar
    Rank Math free

    You’re not alone. I’m having the same issue.

    Details: https://support.rankmath.com/ticket/recalculate-scores-not-working-after-updating-to-wordpress-6-8/

    Hopefully, this will be fixed soon.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The issue with our Recalculate Score feature has already been reported to our development team, and we are working on a fix.

    We will notify everyone via the usual communication channels once this is fixed and added to our update.

    We really appreciate your kind patience with this matter.

    Looking forward to helping you.

    Petar
    Rank Math free

    Hi @reinelle,

    Thank you for that!

    I can only wonder why Team Rank Math did not catch this via quality testing before updating the library for the Recalculate SEO Score module.

    Also, if I may suggest, when a customer (free, pro, enterprise) reports unusual issues like this one, it would be great if the Rank Math support team confirmed its replication (true or false) before asking customers to submit sensitive data.

    Again, thank you!

    Petar

    Hello,

    Thank you for your thoughtful feedback. Feedback like this helps us do better.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘SEO score recalculation does not work’ is closed to new replies.