Payments

#1016240
  • Resolved visanchan3d581eb2d8
    Rank Math pro
    Content AI Starter

    Why can’t I complete the payment using PayPal or Mastercard? I’m from China. I’m using a Chinese PayPal account and a U.S.-issued Mastercard, but neither works.

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  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please note that a card must be linked to your PayPal account if you wish to subscribe to any recurring payment or subscriptions.

    If you’re using a card, please ensure that your payment method supports the following:

    Payments in USD $
    Supports subscription-based payments
    You are not using a prepaid card
    International payments are turned on
    Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Payments’ is closed to new replies.