Hello,
We appreciate your query and we would love to address it.
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
Please don’t hesitate to reach out if you have any further questions or concerns. We’re here to assist you.
Hi there,
I’m not impressed with your reply, to be frank.
Firstly, I simply increased my subscription rate the following year, not after 3 years.
Secondly, this is not about money at all, it’s more about how you treat your customers, which in my case has been rather unpleasant and disappointing. It’s just wrong to promise something and then, without any prior explanation or notice, decide to do what benefits your interest in this case, increasing my subscription rate.
Let me be frank about this: if you did care for your customer’s satisfaction and your business, you wouldn’t have done that. Because that’d make me lose my faith and trust in you.
And for that reason, I’d never use your services again, unless you decide to honour your promise.
Regards,
Hello,
We truly understand your frustration.
We’ve always aimed to be transparent, and emails with updated pricing were sent before the renewal. That said, we genuinely appreciate your loyalty and would like to make an exception for you.
If you choose to renew your PRO plan at the current price, please reach out to us afterward, we’ll be happy to partially refund the difference to match your previous rate.
We hope this shows our commitment to your satisfaction and continued support.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
