When Rank Math is activated, plugin updates stop working

#101278
  • Resolved Jockel

    4 years, 1 month ago

    Rank Math free

    Hi support team,

    I am testing Rank Math and consider to migrate from Yoast Premium. But I face two issues. When Rank Math is enabled, I cannot update any other plugins on my website anymore. I searched for similar cases, but did not find anything. Is it a known issue?

    Best regards,
    Jockel

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years ago

    Rank Math pro

    Hello Jockel,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    No, this is not a known issue.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Jockel

    4 years ago

    Rank Math free

    Hi Michael,

    Thanks for your reply.

    Unfortunately, your reply came two weeks too late and I decided not to purchase your Pro version and to migrate from Yoast Premium to another plugin instead.

    However, thanks for taking the time to provide the debug information.

    Best regards,
    Jockel

    Uzair

    4 years ago

    Hello,

    We understand that. Our support was slower than usual because we just launched Pro and we were giving preference to the paid clients.

    However, it is all good now but we understand if you decided to go another way.

    If you need further help or with anything else, please open a new support ticket here so we can help:

    https://support.rankmath.com

    We are always here for assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

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