Hello,
We apologize for the issue you are facing with your Rank Math PRO license. It seems that there might be a discrepancy between the email associated with your PRO account and the one you are currently using. To resolve this, please ensure that you are logged into the correct Rank Math account where your PRO license is active.
If you still cannot see your subscription information, you may need to merge accounts or change the email connected to your PRO plan. You can find more details on how to do this in our support documentation here.
Regarding the migration of data from AIOSEO and Yoast to Rank Math, we can assist you with that once your PRO status is clarified. Please reply to this ticket with the email address you used to purchase the PRO plan or any relevant details, and a human agent from our support team will take over and assist you further.
Thank you for raising this concern, and we look forward to helping you resolve it!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
