Hello,
We apologize for the issue you are facing with the Rank Math PRO version on your website. It is possible that the problem is related to the email address associated with your Rank Math account. If you have used a different email address for purchasing Rank Math PRO, please log out and log back in using the correct email address associated with your subscription.
To reactivate your PRO version, you can follow these steps:
- Go to your Rank Math account area.
- Check if your subscription is listed there.
- If it’s not visible, try logging in with the email address used for the purchase.
If you continue to experience issues, please reply to this ticket with any additional details or questions, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
Where Is My Rank Math PRO License Key?
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found two versions of the email address. We have added the email address to sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Thank you for your quick response!
Yes, I’d like to merge all my accounts with this single address: c******@j*****************
[I also own the accounts i******@o*************************** and j************@o********]
Thank you for your support,
Jérôme
I think there’s also a mistake in my email: it’s not c*******@j***************** (it doesn’t exist) but c******@j*****************. Could you correct it or merge it to c******@j***************** only?
Thank you.
Hello,
Thank you for your patience.
We have merged your accounts as requested with your main email address.
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Then, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Great! A big thank you for your efficient and quick response, and all the work you did to merge it.
Everything is now OK on my RankMath account and my WordPress site dashboard.
Have a great day !
Jérôme
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Thank you for that confirmation, and we appreciate your time for leaving good feedback.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
