Rank Math Version 1.0.242 causes Breakdance builder to give 500 error

#1008121
  • Resolved Webmaster Parks

    6 months ago

    Rank Math free

    Hello I’ve a problem here … on all sites I host on wp engine , that uses Breakdance Builder and Rank Math, when I update any of my sites (or my clients’ sites) to Rank Math’s latests version 1.0.242 , breakdance builder shows “500 error” (screenshot on the link). But this error doesn’t seem to happen on any other sites that uses Breakdance and Rankmath but hosted somewhere else. Only happens on sites hosted on WP Engine.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    6 months ago

    Hello,

    We apologize for the issue you are facing with the 500 error when using Rank Math version 1.0.242 alongside Breakdance Builder on your WP Engine hosted sites. This type of error can often be caused by conflicts between plugins or server configurations.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check Error Logs: Review the error logs on your WP Engine account to get more details about the 500 error. This can provide insights into what might be causing the conflict.

    2. Disable Other Plugins: Temporarily disable other plugins to see if there is a conflict with another plugin. If the error resolves, re-enable them one by one to identify the conflicting plugin.

    3. Switch to Default Theme: Try switching to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. This can help determine if the problem is related to your theme.

    4. Contact WP Engine Support: Since this issue seems specific to WP Engine, their support team may have additional insights or solutions tailored to their hosting environment.

    If these steps do not resolve the issue, please reply to this ticket with any error messages you find in the logs or any additional details about your setup, and a human agent from our support team will assist you further.

    Thank you for bringing this concern to our attention!

    Webmaster Parks

    6 months ago

    Rank Math free

    When I disable Rank Math or use previous version the error shown in the sensitive data doesnt show up. and I can use breakdance as usual. this goes for all breakdance sites

    Rakibuzzaman Siam

    5 months, 4 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please access your FTP or your CPanel’s File Manager, locate your website’s root directory, navigate to wp-content > plugins, and delete the folders seo-by-rank-math and seo-by-rank-math-pro. After doing that, please try re-install the plugins on your website.

    Please note that all the data from the plugin will remain intact on the database in this process.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Adetayo

    5 months, 3 weeks ago

    Hello,

    We have released a Beta update that fixed the issue.

    Please enable the Beta update by following this guide: https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients

    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    Let us know how it goes.

    Thank you.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank Math Version 1.0.242 causes Breakdance builder to give 500 error’ is closed to new replies.