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Hi,
the Wide site Analisys do not starst on my website.
I click on the button, it will highlighted but nothing happening.
I halso followed some past suggestion of the math support asking to increase the api timeout but withous success.
Can you help me?
I have inserted in the sensitive data section the status log.
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Hello,
I tested your URL here: https://rankmath.com/tools/seo-analyzer/ and it runs just fine from my end.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
The ticket ‘Wide site Analisys do not starts’ is closed to new replies.