Content AI not activating

Hello,

We apologize for the issue you are facing with activating Content AI. It seems like there could be a few reasons for this message. Here are some steps you can take to troubleshoot the problem:

1. Check Your Subscription: Ensure that your Content AI subscription is indeed active. You can verify this by logging into your Rank Math account and checking the subscription status.

2. Website Connection: Make sure that your website is properly connected to your Rank Math account. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help. If it shows that your account is connected, you might want to try disconnecting and reconnecting it.

   • To disconnect, click on Disconnect Account and then reconnect by clicking Connect Now. Ensure you select the correct account associated with your subscription.

   
   

3. Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. You can check for updates in the Plugins section of your WordPress dashboard and update if necessary.

   
   

4. Clear Cache: If you are using any caching plugins, clear the cache after making these changes to ensure that you are seeing the most up-to-date version of your site.

If you have followed these steps and are still encountering issues, please reply to this ticket with your site URL so we can assist you further. A human agent from our support team will take over and help resolve the issue.

Thank you for raising this concern!

Sources:
Resolving Content AI Related Issues » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

Then, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

If not, an error message should show up upon clicking the refresh icon or button. Please share that error message here.

Looking forward to helping you.

Hello,

We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

Please let us know if the issue has been fixed for your website.

If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.