I can’t buy Pro

#1007289
  • Resolved Hellen

    6 months ago

    Rank Math free

    Hello. I tried to buy the PRO version from several cards and always get the error “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.” Please tell me, can I pay you directly in USDT or BTC, is it easier for me and will you manually connect me to the Pro version?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 months ago

    Hello,

    We apologize for the issue you are facing while trying to purchase the PRO version. Unfortunately, we do not accept payments in USDT or BTC directly. Here are some troubleshooting steps you can try to resolve the payment issue:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it’s not, please select the correct country.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    3. Check Payment Method: Ensure that your payment method supports payments in USD, subscription-based payments, and that you are not using a prepaid card. Also, confirm that international payments are enabled.

    4. Contact Your Bank: Sometimes, banks block transactions for security reasons. It might be helpful to call your bank and ask them to approve the payment.

    If you continue to experience issues after trying these steps, please reply to this ticket with any additional details or a screencast of the error, and a human agent from our support team will assist you further.

    Thank you for your understanding, and we look forward to helping you resolve this issue!

    Princess

    6 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    No, we cannot accept USDT or BTC, we only accept the payment method approved by our payment processor FastSpring.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I can’t buy Pro’ is closed to new replies.