Help with paymant

#1005084
  • Resolved Kanan Rzaev

    6 months ago

    Rank Math free

    Hello, I can’t make a payment, I live in Azerbaijan, I decided to purchase it because of the $69.00 discount, but the payment doesn’t go through, how can I make a payment?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 months ago

    Hello,

    We apologize for the issue you are facing with your payment. Here are some steps you can take to troubleshoot the payment issue:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is set to Azerbaijan. If it shows a different country, please select Azerbaijan.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you are using a VPN or proxy server, please turn it off as it may interfere with the payment process. Some browsers also have built-in VPNs, so check your browser settings.
      Some browsers have in-built VPNs

    3. Check Your Payment Method: Make sure that your credit or debit card supports international payments and subscription-based payments. Prepaid cards are not accepted.

    4. Contact Your Bank: If everything seems correct and the payment still does not go through, we recommend contacting your bank to find out if there are any restrictions on your card that might be blocking the payment.

    If you continue to experience issues, please reply to this ticket with any error messages you receive or a screencast of the problem, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Jeremy

    6 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Help with paymant’ is closed to new replies.