Hello,
We apologize for the issue you are facing with editing the Rank Math snippet and adding new redirections. It sounds like there may be a technical issue occurring on your site.
To assist you better, could you please reply to this ticket and include your site URL? This will help us diagnose the problem more effectively.
In the meantime, you might want to ensure that you are using the latest version of the Rank Math plugin, as updates often resolve such issues.
Thank you for raising this concern, and we look forward to helping you resolve it!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I tried many things :
Uninstall/Reinstall Rank Math
Remove transient Rank Math
Recreate Database RM
Disable All Plugins without RM
Check Server Logs
Check Health WordPress
I Cant resolve this issue
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are able to replicate this issue on your website and would like to debug this further. However, we would need the FTP details to do this.
You can request the FTP details from your host.
We look forward to hearing from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry for the delay in response.
We would like to check your website further but the dashboard is currently throwing an error as you can see from this screenshot:
We tried manually disabling Rank Math via FTP but the issue persists, meaning this error is coming from somewhere else. Can you please check from your side?
Looking forward to helping you.
Yes, your delay is too long
I disable your plugin for an other
All is good now
Hello,
We are really sorry for the long wait and that you felt you had to switch plugins. We appreciate the chance you gave Rank Math and will work on speeding up our responses.
If you ever decide to give us another try or need help migrating back, please don’t hesitate to contact us. We’re here to help.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
