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Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Could you please do a hard refresh on your browser and purge your site cache to clear any cached JS and check whether this will fix the issue for you?

If the issue persists, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

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Hi Robx,

Thanks for the follow up.

You forgot to share the site URL on the sensitive data section.
Please share this so that we can check the issue for you.

Thank you.

Hi Robx,

Thanks for the access.

Your website is running PHP 5.6.0 and also an outdated version of WordPress which is not playing nicely with the updated source code.
I would suggest that you update your WP and also update to PHP 7.2 for the best user experience while running the plugin.

I hope this info helps. Thank you.

• This reply was modified 5 years, 8 months ago by Michael Davis.

Hi Robx,

Apologies for the delay.

Would you mind generating a new access token so that we can investigate this issue further?

We are looking forward to helping you. Thank you.