-
I wanted to change my payment options and stop auto renewal. I have tried doing this multiple times but I am not getting any email on the associated email – a*******@g********. Let me know how I can do this. I have checked both my spam and junk folder.
-
Hello,
We apologize for the issue you are facing with not receiving the email to change your payment details. To change your payment options and stop auto-renewal, please follow these steps:
-
Navigate to Rank Math Dashboard: Log into your Rank Math account and go to Rank Math Dashboard → Subscriptions.
-
Change Payment Methods: In the subscriptions page, select the Payment Methods tab and click the Change Payment Methods button.
-
Access FastSpring Checkout: The FastSpring Checkout Page will open in a new tab. Enter the email address you used to purchase the subscription and click the Continue button.
If you still do not receive the email after following these steps, please reply to this ticket, and a human agent from our support team will assist you further. Additionally, if you are experiencing any technical issues on your site, please include your site URL in your reply.
Thank you for raising this concern, and we look forward to resolving it for you!
Sources:
How to Change or Update the Payment Method » Rank Math -
The ticket ‘not getting any email to change my payment details’ is closed to new replies.