Hello,
We apologize for the issue you are facing with your Shop page becoming inactive after installing Rank Math. This can be frustrating, and we appreciate you bringing it to our attention.
It seems that this issue might be related to a conflict with other plugins or themes on your site. To help resolve this, we recommend checking the following:
- Plugin Conflicts: Deactivate all other plugins except for Rank Math and see if the issue persists. If the Shop page works fine, reactivate the plugins one by one to identify which one is causing the conflict.
- Theme Issues: Switch to a default WordPress theme (like Twenty Twenty-One) temporarily to see if the issue is related to your current theme.
- Error Logs: Check your site’s error logs for any messages that might indicate what is going wrong when Rank Math is activated.
If these steps do not resolve the issue, please reply to this ticket with any error messages you find or additional details about your setup, and a human agent from the Rank Math Support team will assist you further.
Thank you for your patience, and we look forward to helping you resolve this issue!
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
I can’t deactivate the theme in use, the store is already selling and that means suicide. If I change the theme, I have to wait 2-3 days for Rank Math to conflict with something. Don’t we have another solution? Thank you.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Unfortunately, we didn’t replicate this kind of issue before. However, we can see the Rank Math plugin is currently activated on your website.
If you face the issue again, you can follow this troubleshooting guide to check the conflicting issue: https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know, and your users won’t be affected by this troubleshooting.
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
We could not identify which plugin has the conflict. The only plugins which if deactivated fixes the issue is Rank Math. Any other plugin deactivation has no effect. Now Rank Math is activated.
I disable it for a few minutes to avoid errors, then reactivate it again. But I can’t do this every day.
Hello,
Since you mentioned that your site is already live, you can create a staging site and share the logins instead of your live site so we can investigate.
Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
