Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hi,
We made the purchase with our m*********@e*************************** email address. I have a screenshot of that which I submitted in my previous message. Here is the link again for reference https://imgur.com/a/w2kCeeq
You can clearly see that the email that we used was the email for our account. We never received any email invoice or login details, we have checked our spam folder and inbox. That is why we are inquiring. The image that I provided is the after purchase screenshot.
Thanks,
Corina
Hello,
We were able to find your Rank Math subscription under the m*********@e*************************** email address, where you’ve misspelled the instutute word.
However, we have gone ahead and merged your accounts and kept the correct email address. Please check from your end if everything is in order.
You may refer to this guide to get started with the PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
