Bonjour,
Nous sommes désolés d’apprendre que vous rencontrez des difficultés avec le fonctionnement de Content AI. Pour annuler votre achat, nous ne pouvons pas procéder à une annulation directe. Nous devrons rembourser votre achat, puis vous pourrez acheter un nouvel abonnement en fonction de vos besoins.
Merci de nous faire savoir si vous souhaitez que nous procédions à votre remboursement. Pour plus de détails, vous pouvez consulter cet article de la base de connaissances : Comment annuler mon plan ?
Nous attendons votre réponse.
Bonjour,
Je souhaite bien un remboursement de mon achat, car j’utilise DIVI, et les fonctionnalités PRO sont complètement inutiles pour moi, je ne peux faire que les fonctions de la version Free.
Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
We would love to process this refund as per our 30-day refund policy but can you please let us know what you didn’t like about Content AI. This will help us make it better so you can give it another shot in the future.
Let us know if you need assistance with anything else.
Thank you.
Hi,
Sure i can.
I thought it was easier to use.
Actually, when i use it on m’y WordPress website, with divi, i can’t solve my seo error with IA, i’m obliged to do it manually. And all the software is in english. I’m french, and all support for this is english made.
Best regards
Hello,
Thank you so much for your feedback.
We have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
