Hello,
Thank you for contacting us and bringing your concern to our attention.
We can see your Content AI subscription is already active and you have available credits on your Rank Math account.
To use the Content AI on your website, follow the steps mentioned here to connect your Rank Math account: https://rankmath.com/kb/how-to-connect-or-disconnect-content-ai/#connect-a-site
Let us know how it goes. Looking forward to helping you.
Hello
Sorry I do not see active subscription. I am talking about the regular subscription not content AI that was paid on Dec 2, 2024.
Invoice ID: RANKMATH241202-1003-77223B December 2, 2024 $142.76
I want this to activate since its not been a year
I hope you don’t want to loose a customer just on billing issues that can be fixed.
Thankyou
Hello ,
Here’s the invoice of the Order ID in question: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH241202-1003-77223B/invoice/IVQIZAMVMMFBFZVGTHPP4Z4ZUS3E
You will see that you paid Content AI Creator plan.
We also checked the first invoice (the original order), and it was Content AI Creator plan as well.
You can see the same from here:
https://rankmath.com/my-account/subscriptions/?tab=payments
Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.