Hello,
We apologize for the experience you are having with our support. Thank you for taking the time to provide your feedback; it is invaluable to us as we strive to improve our services.
To increase the speed and priority of support, we recommend providing as much detail as possible in your support inquiries. This includes specifying the issue clearly, including any relevant URLs, and attaching screenshots if applicable. This helps our support team address your concerns more efficiently.
If you have specific issues or questions that need urgent attention, please reply to your existing ticket, and a human agent will take over and assist you further.
We appreciate your patience and understanding as we work to enhance our support experience.
Thank you for considering Rank Math!
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We strive to provide quality support for all users including Free users but PRO users do receive priority, which ensures faster response times. Upgrading to PRO can help you get quicker assistance.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
