Credits not refreshing

Hello,

We apologize for the issue you are facing with your Content AI credits not refreshing as expected. Thank you for bringing this to our attention.

To resolve this, please follow these steps:

1. Log in to the account that you used to purchase your Content AI credits.
2. Navigate to Rank Math > Account > Website or visit this URL: Rank Math Account Area to check your remaining credits.
3. If the credit count is correct but not showing on your website, go to your WordPress admin area and navigate to Rank Math > Dashboard > Help. From there, disconnect and reconnect your Rank Math account. Here are the steps visually:
   • Disconnect:
   • Reconnect:
4. After reconnecting, head back to Content AI and refresh the credits count again to ensure the plugin requests the updated credits from our server. You can refresh the credits by following this screenshot: .

If you still encounter issues after following these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.

We appreciate your patience and understanding as we work to resolve this issue for you!

Hello,

Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

If you see any error message after pressing the “refresh” button, please share a screenshot of it. You may use this tool to share a screenshot with us: https://imgur.com/

Looking forward to helping you.

Hello,

We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

Also, please make sure that you are running the latest version of Rank Math plugin.

The feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.

Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot will not work for users without a separate plan.

You can read more about this from here: https://rankmath.com/kb/content-ai-free/

Let us know if this fixes the issue.

Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

Hello,

I am happy it helped you. Do you have any other questions or do you want us to mark this as solved?

Thank you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.